Melanie Cash Training & Consultancy
We provide dynamic, customer-focussed sales and management support, development, and training to hospitality businesses across the UK.
“We work in partnership with the hospitality sector to improve skills, efficiency and productivity to increase innovation and ultimately your bottom line”
We appreciate the challenges within the hospitality industry, and we are here to help you make the most from every guest. The entire workforce reflects a business’s hospitality culture, which is why everyone needs to be trained from top to bottom on your specific values and standards.
Don’t let this be your business
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“The business gave me confidence that they would deliver the event of my dreams.”
How we can add value to your business
Improve the Customer Experience
The guest experience is at the heart of everything you do – creating and delivering those “stand-out” moments that truly touch or impact your guests and leave them craving more of what you bring, plus repeat business and recommendations. Do you deliver a Customer Experience like that?
Increase Sales using a more Consultative Approach
To stay ahead of the competition, your salespeople must be capable of selling not only your main offering but also enhancing your offering but also enhancing your offering, and of selling themselves as experts and advisors, capable of helping solve their customers’ problems.
Develop Managers to become more Motivated and Effective Leaders
Great managers who will delegate responsibilities, avoid micro-managing, encourage achievement, and affirm good attitudes. This in turn leads them and those around them to enjoy working in a safe, positive workplace where they want to stay and grow.